Education & nonprofit · Customer support & appointment setting · 5-month engagement

Scholas USA

Always-on support that scales with program enrollment

↓ from 48h to 22min

First-response time

↓ 54%

Appointment no-show rate

↑ 31%

Program completion rate

↓ 79%

Cost vs. US-based call center quote

The challenge

Scholas runs education programs with seasonal enrollment spikes. Their volunteer-staffed support couldn't keep up — response times stretched past 48 hours during peak, and missed appointments were costing them program completions.

What we did

→ Deployed a 2-agent support team covering 16-hour daily window (US East to US West).
→ Handled inbound email, chat, and outbound appointment confirmation calls.
→ Integrated with their existing scheduling system — agents booked, confirmed, and ran reminder calls.
→ Multilingual coverage (English + Spanish) for their bilingual program tracks.

Want results like this?

We'll scope a pilot that fits your team and your goals. Free 30-minute call, no commitment.

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