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Customer Support
24/7 multilingual support via phone, email, and chat.
Support is retention. We staff trained agents who learn your product, answer customers through your existing helpdesk (Zendesk, Intercom, Freshdesk, HubSpot Service), and hit your SLA targets.
What we do
- → Cover phone, email, live chat, and social DMs with consistent voice.
- → Hit response and resolution SLAs you set (default: first response < 30 min, resolution < 24 hr).
- → Triage and escalate edge cases to your in-house team with full context.
- → Track CSAT, NPS, and ticket volume with weekly reporting.
How a typical engagement runs
Week 1–2
Product training, helpdesk integration, macros built.
Week 3
Shadow your team on real tickets.
Week 4+
Full coverage. Monthly review of escalation patterns + KPIs.
Pricing
Per-agent pricing $600–$900/mo depending on language coverage and shift. 24/7 staffing requires minimum 4-agent rotation.
Who it's for
SaaS and e-commerce brands with growing ticket volume, businesses expanding into new timezones.
Common questions
What languages? +
English by default. Spanish, French, Arabic, Portuguese, and 8 others available on request.
How do you handle technical escalations? +
Tier-1 lives with us. Tier-2 and engineering escalations route to your team with a structured handoff template.
Ready to start?
Free 30-minute scoping call. We'll talk through fit before either of us commits.
Get a quote →